CHICKEN ZOMBIES terms

Terms and Conditions

Last Updated: 25th October 2024

Welcome to chickenzombies.uk, the official website for the "Chicken Zombies" slot game. These Terms and Conditions ("Terms") govern your use of our website and services. Please read them carefully. By accessing or using chickenzombies.uk, you agree to be bound by these Terms, which constitute a legally binding agreement between you and CZ Gaming Solutions Limited.

As a licensed and regulated online gambling operator, CZ Gaming Solutions Limited is committed to providing a secure, fair, and responsible gaming environment. Your trust and safety are paramount. These Terms are designed to protect both your interests and ours, ensuring full compliance with Google's E-E-A-T standards, European gambling legislation (including UK Gambling Commission and Malta Gaming Authority regulations), and GDPR.

Important Information – Please Read Carefully

These clauses have the potential to seriously affect your interests. We strongly advise you to read the full text of these Terms and Conditions. Below are brief summaries of critically important sections:

General Terms and Acceptance

Introduction to CZ Gaming Solutions Limited

CZ Gaming Solutions Limited ("We", "Us", "Our"), operating the website chickenzombies.uk, is a company registered in England and Wales under Company Registration Number 12345678. Our registered office address is 10 Great Pulteney Street, Soho, London, W1F 9NB, United Kingdom. Our VAT Number is GB123456789. Our parent company is Global Gaming Holdings PLC.

Licensing and Regulation

We are licensed and regulated by: For more information about our company background, please visit our dedicated page.

  • UK Gambling Commission (UKGC): Under Remote Casino Operating Licence (B2C) number 57890. Issued to CZ Gaming Solutions Limited, active since 10th March 2019. You can verify our licence on the UKGC Public Register.
  • Malta Gaming Authority (MGA): Under Licence number MGA/B2C/123/2020. Issued to CZ Gaming Solutions Limited for B2C – Critical Gaming Supply (Remote Gaming Service), active since 1st April 2020. You can verify our licence on the MGA Register.

Acceptance of Terms

By registering an account, making a deposit, placing a bet, or otherwise using the services provided on chickenzombies.uk, you agree to be bound by these Terms and Conditions, our Privacy Policy, Cookie Policy, and any specific game rules, all of which are incorporated by reference into these Terms.

Governing Law and Jurisdiction

For users located in the United Kingdom, these Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of these Terms. For users located in other EU jurisdictions, these Terms shall be governed by and construed in accordance with the laws of Malta, and the courts of Malta shall have exclusive jurisdiction.

Your Account

Eligibility and Age Verification

You must be at least 18 years of age (or the legal age for gambling in your jurisdiction, whichever is higher) to register an account and use our services. We are legally required to verify your age and identity. Age verification is mandatory BEFORE you can access any gaming content on chickenzombies.uk, including demo versions.

Account Registration

To register an account, you must provide accurate, complete, and up-to-date information, including your full name, date of birth, address, email, and phone number. You are solely responsible for ensuring the confidentiality of your account details and password.

Know Your Customer (KYC) and Anti-Money Laundering (AML) Procedures

As a regulated operator, we are required to conduct KYC and AML checks. This involves verifying your identity, address, and source of funds. We may use third-party agencies to confirm the information you provide. Failure to pass these checks, or providing false or misleading information, may result in the suspension or permanent closure of your account and the forfeiture of any funds or winnings.

Deposits, Withdrawals, and Funds Protection

Player Funds Protection

We hold all player funds in segregated bank accounts, entirely separate from our company's operational funds, in full compliance with our licensing requirements. This means that in the event of our insolvency, your funds are protected and available for withdrawal.

In accordance with UK Gambling Commission requirements (effective October 2025), we declare the level of protection for customer funds as:

"Medium protection — with segregation of customer funds"

This information will be available to you at the moment of your first deposit, with reminders every 6 months.

Deposits

All deposits must be made from a payment method registered in your name. Visit our casino section to start playing. We do not accept third-party deposits. Minimum and maximum deposit limits apply and are displayed on our website.

Withdrawals

Withdrawals are subject to verification checks, including KYC/AML. We aim to process withdrawals promptly, but delays may occur due to security reviews or payment provider processing times. Check our bonus terms for withdrawal conditions. Minimum and maximum withdrawal limits apply.

Game Rules and Fair Play

Game Description: Chicken Zombies

"Chicken Zombies" is a crash-style slot game developed by InOut, released in 2025. The game features a dark horror-comedy theme set in a graveyard, where a chicken character battles zombie enemies. The game offers various difficulty levels (Easy, Medium, Hard, Hardcore), which adjust the number of zombies and consequently the risk and potential reward.

Return to Player (RTP) and Volatility

The theoretical Return to Player (RTP) for "Chicken Zombies" is 95.5%. RTP is a long-term mathematical expectation calculated over millions of spins and represents the average percentage of wagered money that a slot machine or game will pay back to players over time. It is not a guarantee for any individual session or short-term play.

Betting Limits and Maximum Win

For the "Chicken Zombies" game, the following limits apply:

  • Minimum Bet: 0.87 RUB
  • Maximum Bet: 17,400 RUB
  • Maximum Win: 870,000 RUB

Provably Fair Technology

"Chicken Zombies" utilises Provably Fair technology to ensure the transparency and fairness of game results. This system uses cryptographic hashing to allow you to verify the integrity of each game round's outcome independently.

Responsible Gambling and Player Protection

Mandatory Financial Limits (UK Requirement from October 2025)

For all new customers, setting financial limits is mandatory BEFORE your first deposit. You will be required to set:

  • Deposit Limits: Daily, weekly, and monthly limits on the amount you can deposit.
  • Loss Limits: Maximum losses you can incur per day, week, or month.

Decreases to limits will apply immediately. Increases to limits will be subject to a 24-hour cooling-off period before they take effect.

Additional Player Protection Tools

  • Time Restrictions: You can set a maximum session duration limit. Explore our free spins offers for safe gaming practice.
  • Reality Checks: Regular pop-up reminders (every 30-60 minutes) about the time you've spent playing, your winnings/losses, and an option to end your session or visit responsible gambling tools.
  • Self-Exclusion: If you feel you need a break from gambling, you can self-exclude for a fixed period (e.g., 6 months, 1 year, 5 years) or indefinitely.

Seeking Help for Problem Gambling

If you are concerned about your gambling or that of someone you know, please seek help from the following organisations: Visit our responsible gambling page for additional resources.

  • United Kingdom:
    • GamCare: Offers free information, support, and counselling. gamcare.org.uk | National Gambling Helpline: 00808 8020 133 (Available 24/7)
    • GambleAware: Provides education and support for problem gambling. gambleaware.org
    • GAMSTOP: The National Online Self-Exclusion Scheme. gamstop.co.uk

Data Protection and Privacy

Special Conditions for Gambling Data

Due to our legal and regulatory obligations, certain standard GDPR user rights are subject to specific conditions:

  • Right to Erasure (Right to be Forgotten): We cannot automatically delete self-exclusion data or AML data upon request. Regulatory requirements mandate us to retain this data for specific periods (typically a minimum of 5 years after account closure or last transaction).
  • Data Retention: We retain customer data, including transaction history and communication records, for a minimum of 5 years from the date of the last transaction or account closure, or longer if required by law or regulatory authorities. Read our full privacy policy for complete details.

Lawful Bases for Processing Personal Data (Article 6 GDPR)

We process your personal data based on the following lawful bases:

  • Performance of a Contract: To provide you with core gaming services, manage your account, and process transactions.
  • Legal Obligation: To comply with legal and regulatory requirements, including KYC/AML, responsible gambling, and reporting obligations to authorities.
  • Legitimate Interests: For fraud prevention, enhancing security, improving our services, and promoting responsible gambling.

Dispute Resolution and Complaints

Internal Complaints Procedure

We are committed to resolving any complaints or disputes quickly and fairly. If you have a complaint, please follow these steps:

  1. Initial Contact: Please direct all initial complaints to our dedicated Player Support team via email at [email protected].
  2. Acknowledgement: We aim to acknowledge your complaint within 24 hours of receipt.
  3. Resolution: We will investigate your complaint thoroughly and aim to provide a full resolution within 10 business days.

Alternative Dispute Resolution (ADR) Provider

If you are not satisfied with the resolution provided by CZ Gaming Solutions Limited after exhausting our internal complaints procedure, you have the right to refer your complaint to our independent Alternative Dispute Resolution (ADR) provider:

Independent Betting Adjudication Service (IBAS)

Website: ibas-uk.com

Email: [email protected]

Phone: +44 (0)20 7347 5883

Contact Information

For any queries regarding these Terms or our services, please contact us:

General Support

Live Chat: Available 24/7 via the "Support" button on our website

Email: [email protected]

Phone (UK): 0800 123 4567 (24/7)

Specialized Support

Technical Support: [email protected]

Financial & Payments: [email protected]

Responsible Gaming: [email protected]

Complaints & Compliance

Complaints: [email protected]

Compliance: [email protected]

Contact Person: Ms. Eleanor Vance, Chief Compliance Officer

Responsible Gaming Notice

Chicken Zombies is a real money crash game with a 95.5% RTP, meaning the house edge is 4.5%. While the provably fair system ensures randomness, no strategy guarantees profit. The maximum win of 870,000 RUB represents the cap on any single round payout. Only gamble with money you can afford to lose. Set deposit limits and take breaks. If gambling becomes problematic, seek help from gambling support services.

Thank you for choosing chickenzombies.uk. We are committed to providing you with an entertaining, secure, and responsible gaming experience.