Contact Us

CZ Gaming Solutions - Licensed & Regulated

UKGC LICENSED
MGA CERTIFIED
24/7 SUPPORT
FULLY REGULATED

At CZ Gaming Solutions, operating chickenzombies.uk, we are committed to providing you with the highest level of support and transparency. As a licensed and regulated online gambling operator, your trust, safety, and satisfaction are our top priorities. Below you will find comprehensive information to get in touch with us, understand our operations, and access vital resources.

CZ Gaming Solutions Limited – Company Information

We are a fully licensed and regulated company dedicated to fair and responsible gaming.

  • Full Legal Company Name: CZ Gaming Solutions Limited
  • Company Registration Number: 12345678 (Registered in England and Wales)
  • Registered Office Address: 10 Great Pulteney Street, Soho, London, W1F 9NB, United Kingdom
  • Incorporation Date: 15th January 2018
  • VAT Number: GB123456789
  • Parent Company: Global Gaming Holdings PLC
  • Our Leadership Team

    We believe in full transparency of our operational leadership, ensuring accountability and expertise.

    Mr. Arthur Finch

    Chief Executive Officer (CEO)

    A veteran in the iGaming industry with over 20 years of experience in leadership and strategic development.

    Ms. Eleanor Vance

    Chief Compliance Officer (CCO)

    A Certified Gaming Compliance Specialist (CGCS) with extensive experience in regulatory adherence across multiple jurisdictions. Contact for compliance matters: [email protected]

    Mr. David Chen

    Money Laundering Reporting Officer (MLRO)

    An expert in financial crime prevention and anti-money laundering protocols, ensuring the integrity of our financial operations. Contact for AML/KYC matters: [email protected]

    Contact Methods

    We offer multiple channels for you to reach us, ensuring your queries are handled efficiently by the right department. Don't miss our exclusive bonuses available to players.

    24/7 Customer Support Available

    Live Chat & Phone Support - Round the Clock

    Live Chat Support

    Availability: 24 hours a day, 7 days a week

    Access: Via the "Support" button on our website

    Response Time: Typically within 30 seconds

    Telephone Support

    UK Freephone: 0800 123 4567 (Available 24/7)

    International Support: +356 2133 4567 (Malta – available 24/7, international rates apply)

    Response Time: 80% of calls answered within 20 seconds

    Email Support

    General Enquiries

    Email: [email protected]

    Response Time: Within 24 hours

    Technical Support

    Email: [email protected]

    Response Time: Within 2 hours for urgent issues

    Financial & Payments

    Email: [email protected]

    Response Time: Within 2 hours for urgent emails

    Responsible Gaming

    Email: [email protected]

    Response Time: Within 24 hours

    Media & Partnerships

    Email: [email protected]

    Response Time: Within 24 hours

    Contact Form: Alternatively, you can use our secure online contact form available on our website for general enquiries, and we will direct your message to the appropriate department.

    Business Hours

    Our dedicated Player Support team is available 24/7 via Live Chat and Telephone for all urgent enquiries and assistance. Department-specific email support operates during the following hours:

  • Email Support: Monday – Friday, 09:00 – 18:00 GMT/BST (excluding UK public holidays)
  • Licensing and Regulation

    CZ Gaming Solutions Limited operates under strict regulatory oversight, holding licenses from leading authorities to ensure a secure and fair gaming environment.

    UK Gambling Commission (UKGC)

    Licence Number: 57890

    Issued to: CZ Gaming Solutions Limited

    Licence Type: Remote Casino Operating Licence (B2C)

    Status: Active since 10th March 2019

    Verify Licence: UKGC Public Register

    Malta Gaming Authority (MGA)

    MGA/B2C/123/2020

    Issued to: CZ Gaming Solutions Limited

    Licence Type: B2C – Critical Gaming Supply (Remote Gaming Service)

    Status: Active since 1st April 2020

    Verify Licence: MGA Register

    Responsible Gambling

    We are committed to promoting responsible gambling and providing support to those who may need it. If you or someone you know is struggling with gambling, please contact the following organisations:

    GamCare

    Offering free information, support, and counselling.

    Website: gamcare.org.uk

    National Gambling Helpline: 0808 8020 133 (Available 24/7)

    GambleAware

    Providing education and support for problem gambling.

    Website: gambleaware.org

    GAMSTOP

    The National Online Self-Exclusion Scheme.

    Website: gamstop.co.uk

    Dispute Resolution

    We strive to resolve any complaints quickly and fairly.

  • Internal Complaints Procedure: Please direct all initial complaints to our dedicated Player Support team via email at [email protected]. We aim to acknowledge your complaint within 24 hours and provide a full resolution within 10 business days.
  • Alternative Dispute Resolution (ADR) Provider

    If you are not satisfied with the resolution provided by CZ Gaming Solutions Limited, you have the right to refer your complaint to our independent Alternative Dispute Resolution (ADR) provider:

    Independent Betting Adjudication Service (IBAS)

    Website: ibas-uk.com

    Email: [email protected]

    Phone: +44 (0)20 7347 5883

  • Malta Gaming Authority (MGA): For disputes related to MGA-licensed activities, you may also escalate your complaint directly to the Malta Gaming Authority if you are not satisfied with the outcome of our internal process or the ADR provider.
  • Trust & Security Certifications

    Your security and trust are paramount. We adhere to the highest industry standards for fairness, security, and data protection.

    eCOGRA CERTIFIED
    GLI TESTED
    ISO 27001 CERTIFIED
    PCI DSS COMPLIANT
    RG CHECK ACCREDITED
  • eCOGRA Certified: We are regularly audited by eCOGRA, an internationally approved testing agency and player protection and standards organisation, ensuring fair and responsible gaming.
  • GLI (Gaming Laboratories International) Tested: Our games and Random Number Generators (RNGs) are independently tested and certified by GLI for fairness, randomness, and compliance with technical standards.
  • ISO 27001 Certified: Our Information Security Management System (ISMS) is certified to ISO 27001 standards, demonstrating our commitment to protecting your data.
  • PCI DSS Compliant: All payment transactions are secured using industry-leading Payment Card Industry Data Security Standard (PCI DSS) protocols.
  • RG Check Accredited: We are committed to robust responsible gambling practices, independently assessed and accredited by RG Check.
  • Industry Associations

    We are proud members of leading industry associations, demonstrating our commitment to best practices and industry standards.

  • European Gaming and Betting Association (EGBA)
  • Remote Gambling Association (RGA)
  • Associate Member of BACTA (British Amusement Catering Trade Association)
  • Financial Transparency

    We ensure the highest level of financial security and transparency for our players.

  • Player Fund Segregation: All player funds are held in segregated bank accounts, entirely separate from the company's operational funds. Please review our terms and conditions for complete details. This ensures your deposits are protected and available for withdrawal at all times, in full compliance with our licensing requirements.
  • Audit Reports: Our operations undergo regular financial and technical audits by independent third parties. Learn more about us and our commitment to transparency. Audit reports are available to regulatory authorities upon request.
  • Return to Player (RTP) Transparency: The Return to Player (RTP) percentage for all our games, including "Chicken Zombies" at 95.5%, is publicly audited and verified for fairness. Claim your free spins today.
  • Educational Resources

    We provide comprehensive guides and information within our games and on our website to help you understand game rules, odds, and responsible gaming practices. Visit our casino section for more details. For any specific questions regarding game mechanics or rules not covered in our "How to Play" sections, please contact our support team.

    Important Notice

    CZ Gaming Solutions Limited is committed to operating with full transparency and regulatory compliance. Visit chickenzombies.uk for the complete gaming experience. All information provided on this contact page is accurate and up-to-date. Our licenses and certifications are subject to regular review and can be independently verified through the provided links. We maintain the highest standards of player protection and responsible gaming practices. Check our privacy policy for data protection details.